Cancellation Policy - Ardent Smile clinic

If you are unable to attend an appointment, please give at least 48 hours’ notice to the dental surgery so we can cancel, reschedule your appointment and offer it to another patient.

We reserve the right to terminate your treatment if you fail to attend [FTA] an appointment without sufficient notice. You may even be asked to repay for a new course of treatment.


Please bear in mind this is practice policy and we have the right to remove you from our database if you fail to attend an appointment without notification.

We will send you a courtesy reminder message and kindly ask that you reply to confirm whether you are attending.


Please be advised, if we do not receive confirmation through a text message or phone call, it will be considered as not attending your appointment. Therefore, the practice policy for an FTA will be applied to your dental records.